When will I receive my order?
We understand you're excited to have your new piece of jewellery as soon as possible, so we make delivery of your order our priority!
We make every item ourselves, so you are getting a unique individually hand-finished piece - not factory made or mass produced. Orders leave from our studio in the Derwent Valley, Tasmania, Australia. If there will be a delay, we will contact you and let you know as soon as possible.
>> Collection or In stock pieces (anything 'as is' from our website) take between 3-5 business days to make in our studio. Once shipped, delivery will generally be 3-7 business days within Australia or 2-3 weeks internationally.
>> Bespoke or Made to order pieces (custom designs including made-to-measure ring sizes and engraved pieces) take between 4-8 weeks to make, depending on the design and metal you choose. Once shipped, delivery will generally be 3-7 business days within Australia or 2-3 weeks internationally.
Check the product page to find out if your item is in stock or made to order.
If you're in regional Australia, check the Australia Post Delivery Timetable for a more accurate estimate.
Please allow extra time during rush and holiday periods such as Christmas.
What if I just can't wait that long for my purchase?
For a small additional cost, you can upgrade to Australia Post Express Service by adding this item to your online shopping cart. You can find the item on our 'All Products' page. This provides Next Business Day Delivery to most capital cities and metro areas of Australia. Areas outside the national network will receive delivery within 2-3 business days. Before ordering, please check your area is covered by the Express Post National Network.
Alternatively, email Clara (clara@burtonmetaldepository.com) and we will do our utmost to deliver your piece as quickly as possible.
Bear in mind this is an additional shipping upgrade only. After receiving your order, we'll still need time to create your item. For preparation times, refer to 'When Will I Receive My Order' above.
Can I track my order?
Yes, once your order is sent you will receive an email with a tracking number and estimated date of delivery.
Will I have to sign for my order?
Yes, for your security and peace of mind, we include Signature on Delivery as a default, so someone will need to sign for your parcel. If you aren't available, a card will be left with directions on how to collect it.
You can opt out of this service and nominate a secure place to leave your parcel instead by leaving us a comment when you checkout. We don't recommend this, however, as we won't be able to help you with undelivered parcels or replace lost items if you choose this.
How much do you charge for shipping?
Our pieces are sent beautifully gift-wrapped in Burton Metal Depository packaging.
For addresses within Australia, shipping is between $10-15.
For international orders, pieces that can be 'flat packed' as a letter (like amulets) will cost $15 to send. For larger and gift-boxed items refer to the list below:
New Zealand $19.50 // China, Malaysia, Singapore & Hong Kong $22.50 // US $24 // UK & everywhere else $28. Each subsequent piece costs $5.
Overseas buyers are responsible for any customs and import taxes that may apply.
We have subsidised the costs of using a Registered Post service with Tracking - an additional service to ensure that you receive your special purchase. For more information, feel free to contact us or go to the Australia Post website.
What happens if my order doesn't turn up?
If your parcel hasn't arrived within the expected time frame, check the tracking information on the Australia Post website, then contact us and we'll do our best to rectify the situation. Note that items can't be processed as 'lost' until 30 days after the date of shipping, and as such we can't issue replacement items until then. We won't be able to help you either if you chose to opt out of the'Signature on Delivery' service.
*Unfortunately we cannot accept responsibility if the parcel is signed for by someone else and you have not received it. We send our parcels via registered post, which is the most secure delivery method Australia Post offers. Additionally, we cannot accept responsibility for any customs issues, costs or refusals. Check your country's custom laws first before placing your order if you are concerned.
What happens if my order turns up damaged?
If your parcel turns up damaged, please take a photo of it immediately, especially if the outside parcel wrapping/envelope shows signs of damage! Then notify us and we'll do our best to rectify the situation. If the parcel has been opened by customs we cannot accept responsibility. Again, please check your country's custom laws before placing your order if you are concerned.